Where your purchases support otter conservation
Where your purchases support otter conservation
Cart 0

Privacy Policy

IOSF respects the privacy of users who visit this web site. No effort is made to identify individuals without their knowledge. The following policies are in effect for all of the Web pages owned and operated by IOSF.

When a visitor requests pages at the Otter Shop site, our web server automatically recognises the browser's domain name, and IP address. Our servers do not record e-mail addresses. We collect the domain names and IP addresses in order to aggregate information on what pages users access or visit. This information is collected solely for statistical purposes and is not used to identify individuals.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

When an order is placed, all payment details are collected by our third party payment processor Shopify Payments.  Shopify Payments is certified Level 1 PCI DSS compliant.  IOSF does not retain records of your card details.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Where a user signs up to receive a newsletter or make use of the Guest Book, the details provided will be used only for those purposes.

The IOSF Otter Shop site may send a cookie to your computer. This information is collected solely for statistical purposes and is not used to identify individuals.

IOSF will not share your details.