News
International Shipping - Customs Charges and Handling Fees
customs duty fees handling shipping
If your order is delivered outside the UK, it may be subject to customs charges & handling fees in your country. These charges are payable by you [the Customer]. Due to changes within the Customs systems in international shipping, Customers may be affected in countries where this is now policy. THE MERCHANT is not responsible for any added charges made at Customs or Handling fees on products shipped to these countries.
*NEW* Team Otter Cap
Check out this new product - our exclusive IOSF Team Otter cap. Get yours today...
IOSF World Otter Day
Put a note in your diary... IOSF World Otter Day - Wednesday 27th May 2026
Important information regarding orders from Germany
Sadly, due to changes in regulations regarding waste shipping packaging in Germany, we find that we are no longer able to send parcels there. We are very sorry to bring you this news and find it difficult to exclude people from our shipping list. If, at a future date, circumstances change, we hope to be able to reverse this decision and welcome our customers back.